Get Listening for the Reception, Front of House and Rest of the Team

A well defined structure you can use to develop a trusting conversation with patients when they call your practice. It provides an underlying framework that you can adopt in all kinds of situations from the new patient, the recurring patient, the unhappy patient to the patient who is uncertain.

Aim:
Understand the fundamentals of a powerful conversation

Objectives
Identify the key patient drivers through the art of open conversation
List the key building blocks of TRUST
Comprehend how to respond to patients in the right way by listening
Evaluate what to listen out for
Apply principles to make the patient feel heard, understood and comfortable